Customer satisfaction is Oceanwide’s top priority. All customers are supported by our experienced Account Management team who are our customers main point of contact and liaison from implementation through production and ongoing to ensure that each customer realizes the maximum benefits from our solutions.
For technical issues, Oceanwide’s multi-lingual Technical Support Team is available by email and telephone 24 hours a day, 7 days a week and is staffed by trained employees who have been certified on all applications and who have ready access to an accumulated and growing knowledgebase of information. All incoming calls and issues are tracked from initiation through resolution, and issue severity criteria and formal escalation procedures are strictly enforced and contractually committed.
Oceanwide’s IT staff is composed of well-trained, carefully selected, experienced personnel. Each of the staff members is certified on a relevant set of technologies, including Microsoft systems administration, Microsoft database administration, IT security, and Cisco configuration. In addition to ongoing internal training, Oceanwide maintains an internal reference library with information regarding its products and core technologies along with more general technical information and journals.